Let’s get you back on court.

Campaign energy holds up to 3 hearts. One heart recovers automatically every 30 minutes until energy is full; the game shows the countdown. You can choose to watch an available video for +1 heart or buy a refill to 3 hearts in Bank & Premium. Purchases and ad viewing are optional — you can wait for recovery.

Videos need an internet connection and an available ad. If loading fails, check your connection and use the game’s availability check. The game allows up to 5 video rewards per day, with at least a one-minute pause between them; the remaining limit and status appear next to the button. The daily limit resets on the UTC day boundary. An ad may not always be available.

A reward is granted after the ad service confirms that it was earned. Closing the video early or an interrupted presentation may not earn a reward. An energy video gives +1 heart; a results-screen video adds the displayed star bonus, up to 20 stars per run, once. If the game reported success but your balance did not change, contact support with the approximate time and a screenshot of the message. Avoid deleting the app to troubleshoot, because local progress may be lost.

Sign in on your device with the Apple Account used for the purchase. Open Shop → Bank & Premium → Restore Purchases. This restores permanent No Ads and VIP Gold items when their entitlements are valid. Purchased stars and heart refills are consumables; that button does not restore them. Restoring purchases also does not transfer levels, upgrades or high scores from another device.

Check your Apple purchase history and internet connection. If a purchase is awaiting approval, for example through Ask to Buy, delivery follows Apple’s confirmation. Open the game again: verified unfinished transactions are processed at launch. For permanent items, try Restore Purchases. If the problem remains, tell support the item, purchase time and Apple order number, hiding unrelated personal information. Refund requests are handled by Apple.

This item removes interstitial ads between runs in versions where they are enabled. Videos for extra energy or stars remain optional: you choose when to press the watch button. No Ads does not provide unlimited energy. See the privacy policy for details about advertising-service data processing.

The current version stores progress locally and has no accounts or game cloud save. Levels, currency and high scores do not synchronize between devices. Apple device backups may preserve app data, but they are not a game synchronization feature. Deleting the app may lose local progress and consumable currency. Permanent purchases can be restored separately through Apple.

When Google UMP requires a privacy-options entry point, Shop → Bank & Premium shows Advertising privacy settings. It opens the choices available for your region. You can also manage system permissions in iOS Settings. The Basket Duo privacy policy explains local data and processing by Google and Apple.

Open the game again, check for an update and make sure the device has free storage. If it happens again, tell us your iPhone or iPad model, iOS version, game version, mode and the steps before the issue. Include a screenshot if helpful. Avoid reinstalling unnecessarily so that you do not lose your local save.